Blog Archives

Good customer service is a winner !

  Which magazine has published a new report examining   100 companies and customers’ experience of those companies. Customers were asked to rate companies based on staff’s knowledge, attitude and ability to deal with issues. “While many companies performed well, it’s disappointing that

Posted in Uncategorized Tagged with: , , , , , ,

Why should donor retention be important to Charities?

It has been a tough few years for charities, particularly the small and medium sized charities. Funding,or rather the lack of it will always be an issue, but perhaps more so now in these challenging times. Being able to get

Posted in Uncategorized Tagged with: , , ,