Blog Archives

Virtual Assistance for small businesses in East London who want to stay in touch with their customers

·         Are you the owner of a small business  and do you find that as much as you try to organise your day and your “to do” list, there  are competing demands on your time? Do you want to improve

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Good customer service is a winner !

  Which magazine has published a new report examining   100 companies and customers’ experience of those companies. Customers were asked to rate companies based on staff’s knowledge, attitude and ability to deal with issues. “While many companies performed well, it’s disappointing that

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The B2B customer experience

  In a previous blog article “What do B2B  customers want”  Hopfield Marketing highlighted research which showed  that  B2B customers  wanted  the companies they were working with to be more customer focused. A more recent study by Walker 2013-” Customers

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Delivering more than a product or service

In the B2b relationship delivering a quality product/service  at a competitive price is undoubtedly of benefit to the B2B seller and the B2B consumer. However, businesses providing goods or services will miss out on further business opportunities with their customer(s) 

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Creating a lasting 1st impression in the B2b relationship

In our everyday lives we make judgements and form opinions about people based on what we see and hear; we assess how a person appears physically, as well as what our interaction with them was like. We may be completely

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