Based in London,Hopfield Marketing specialise in providing business to business (B2B) outbound telemarketing support to small and medium-sized businesses.
Our company has the vision,drive and the right attitude to make a positive difference to your business.
We are unique in our approach in that we focus on supporting small businesses in providing a high level of service and support to their customers.We support you to communicate with your business customers via the phone;you can outsource some of your important areas of customer service with the aim of improving customer retention.
At a time when many marketing companies focus on Lead generation,Hopfield Marketing believes it is just as important to nurture your existing customers. In these challenging times many businesses are trying to attain new sales, but they forget that their most valuable market is their existing and new customers; it costs 6-7 times more to acquire a new customer than to retain an existing one.
Our fresh and winning approach is all about capitalising on what valuable resource your business already has -your customers .Our aim is to provide real opportunities which will enable you to maximise your business opportunities through your existing customer base.
Hopfield marketing’s ultimate aim is to establish focused approach to our services rather than being everything to our clients. Being able to concentrate on outbound marketing with a focus on building positive customer relationships means we are able to provide you and your customers with a premium level of service, staffed by people who are accomplished, competent and capable in this area.
We take time to get to know your business and what you want to achieve. Its is important that we work us to work in a truly collaborative way with you our client, listening to your needs and being open and honest about what we offer. We work with you to decide the best way forward to maintain those vital links with your customers. As a result the service we provide is of a high standard .
Pivotal to the support we give your business is choosing right people. Those who work for us are mature, responsive with excellent interpersonal skills, dedicated in achieving the best service at all times for you and your customers.
We ensure we promote your company through positively engaging with your customers.
These core qualities are essential in providing your customers with a professional, personal touch and a quality service.